Terms of Service

TERMS OF SERVICE

Welcome to Andrick & Associates (“Company,” “we,” “us,” or “our”). By placing an order, approving a proof, or using our design, printing, and direct mail services, you (“Client,” “you,” or “your”) agree to be bound by the following Terms of Service.

1. Design & Proofing

  • Client Responsibility: You are entirely responsible for verifying the accuracy of all project proofs before authorizing production. This includes checking for typos, grammatical errors, layout issues, colors, and content.
  • Approval as Final: Your written or electronic approval of a proof acts as an absolute release to print. Andrick & Associates is not liable for errors or omissions discovered after you have approved a proof.
  • Design Intellectual Property: All original design concepts, source files, and preliminary layouts created by us remain our intellectual property until your final invoice is paid in full.

2. Printing & Production

  • Color Accuracy: We strive to match colors as closely as possible. However, due to variances in monitor calibrations, paper stocks, and ink types, we cannot guarantee an exact 100% color match to what you see on your screen or desktop printer.
  • Overruns and Underruns: Print production can occasionally yield slight quantities above or below the exact ordered amount. You agree to accept standard industry variations of up to +/- 10% of the ordered quantity as a fulfilled order.

3. Direct Mail & Postage

  • Postage Payment: Postage costs must be paid in full and cleared in our bank account before any mailing is dropped at the United States Postal Service (USPS) or relevant mail carrier. We will not front postage costs under any circumstances.
  • Delivery Timelines: While we guarantee the date your project will be delivered to the mail carrier, we have no control over the mail delivery process once it leaves our facility. We are not liable for carrier delays, lost mail, or delivery failures.
  • Mailing Lists: If you provide a mailing list, you warrant that you have the legal right to use it. We are not responsible for formatting errors, duplicate names, or outdated addresses present in client-submitted lists.

4. Payments, Cancellations & Refunds

  • Payment Terms: Payment is due in full at the time an order is placed unless we have approved net terms for your account in writing.
  • Cancellations: Because custom printed and designed items cannot be resold, orders cannot be canceled or modified once production or printing has begun.
  • Refunds: Due to the custom nature of our work, all sales are final. If we make a clear manufacturing defect or mistake that deviates completely from your approved proof, we will reprint the job at our expense.

5. Client Content & Legality

  • Copyrights: You certify that you own or have the explicit legal permission to use all text, graphics, photos, trademarks, and artwork provided to us for your project. You agree to protect, indemnify, and hold Andrick & Associates harmless from any legal claims or lawsuits regarding copyright infringement.
  • Refusal of Service: We reserve the right to refuse any job that we deem illegal, obscene, defamatory, hateful, or otherwise inappropriate.

6. Limitation of Liability

  • To the maximum extent permitted by law, Andrick & Associates is not liable for any indirect, incidental, or consequential damages (such as lost profits, lost marketing opportunities, or business interruption) resulting from delays, errors, or service failures. Our total liability for any claim will never exceed the amount you paid for the specific order in question.